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Conflict Management: A Communication Skills Approach (2nd Edition), by Deborah Borisoff, David A. Victor
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Conflicts surround us daily; we see it between countries, cities, and even neighbors. Often over-looked, but equally important, is the conflict that arises between and among coworkers. This book has proven successful with professional audiences, offering clear, usable advice on how to manage conflicts that arise on the job and in personal relationships. The authors have created a five-step model of approaching and analyzing interpersonal conflict, and this model is applied repeatedly to different topics, providing readers with a genuinely effective structure for working through differences with colleagues, friends, and others. Designed for managers and human resource departments.
- Sales Rank: #655888 in Books
- Published on: 1997-10-24
- Ingredients: Example Ingredients
- Original language: English
- Number of items: 1
- Dimensions: 8.90" h x .60" w x 5.90" l, .89 pounds
- Binding: Paperback
- 247 pages
From the Back Cover
Conflicts surround us daily; we see it between countries, cities, and even neighbors. Often over-looked, but equally important, is the conflict that arises between and among coworkers. This book has proven successful with professional audiences, offering clear, usable advice on how to manage conflicts that arise on the job and in personal relationships. The authors have created a five-step model of approaching and analyzing interpersonal conflict, and this model is applied repeatedly to different topics, providing readers with a genuinely effective structure for working through differences with colleagues, friends, and others. Designed for managers and human resource departments.
About the Author
David G. Victor has a Ph.D. in Political Sciencefrom MIT and received his B.A. from Harvard University in 1987. He is Director of the Program on Energy and Sustainable Development, where his research focuses on electricity and gas markets, energy services for the poor, and international environmental law. He teaches regulation at Stanford Law School.
Most helpful customer reviews
14 of 14 people found the following review helpful.
Conflict Management: A Communications Skills Approach
By FERNANDO FLORES
An excellent book for every manager seeking an approach to managing conflict. The book is written with the understanding that one can't always resolve conflict. However, a five step process is given which allows for it's successful managing. Through Assessment, Acknowledgement, Attitude, Action and Analysis (5A's) the reader will form a firm base to anticipate and management conflict. The chapters on gender differences, cross-cultural awareness and how writing styles cause conflict are very timely.
0 of 0 people found the following review helpful.
Very Happy
By Anastasia Apostol
Got to me in great shape and very fast. Pages weren't bent and i got it on time even though I ordered it last minute. I was happy with it.
0 of 0 people found the following review helpful.
Five Stars
By Q
Great
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